Support and Maintenance

Secure your business with the right expertise


"With the help of our support services, our customers can make a more effective use of their IT environment and concentrate on their core business."

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Technical News

In our customer solutions, we apply e.g IBM's technologies that have been recognized as leaders in social software for enterprises (Forrester 2012). Read more

Secure your business with the right expertise


"With the help of our support services, our customers can make a more effective use of their IT environment and concentrate on their core business."

Netwell supports your IT environment with maintenance and support services. With the help of our services our customers can make a better and more effective use of their software platforms and all the potential it has to offer.

We offer our customers contract based support and remote solution administration. We also assist our customers in IBM license maintenance. Thereby we can provide help both in the development and maintenance of IT environments -even as a continuous part of your organisations own IT.

I. Netwell Support - to support your IT

The purpose of Netwell Support service is to guarantee a reliable standby maintenance and provide advice on problem cases.

II. Netwell Admin Lite - with remote maintenance

Netwell Admin Lite is a contract based service that includes also remote support. The purpose is to maintain customer's IT system and operate it via remote connection as well as provide advice on problem situations.

III. Netwell Admin - Partner in your IT infrastructure

The purpose of Netwell Admin service is to take care of maintenance, control, analysing and operation as well as provide advice on problem cases and participating in developing the customer's IT environment. The actions can be assigned both by the customer and by automatic monitoring.

In addition to supporting customers' onsite IT infrastucture, Netwell's services cover also consultancy, integration and support of cloud services. IBM Smart Cloud For Social Business is an example for which Netwell can provide expertise and services (with certified personnel) to its customers.


With the help of our training services you can ensure your organisation gets the best return on its investment. We organise tailored training of all products we present for end users, administrators and developers. The projects are always carefully planned considering the needs of our customer and their IT environment.

Inspiration through training

When taking new solutions into use, a professional and enthusiastic user training is one of the key factors for success. We offer training services not only to understand the solutions but also to get the users excited of using them.

Ensuring the continuity of business

Training brings routine to the handling of daily technical maintenance. Through increased know-how you are better positioned to take the full benefit of the system. Trained experts are more capable and prepared in analysing problems and thus ensuring that business continues to run smoothly. Training is always a good investment!

Our partner in education and training

Our partner Arrow ECS is an IBM authorised educator whose trainers have professional backgrounds with years of experience of the solutions. Therefore also practise is incorporated into training and our customers learn the best practices to apply to their business. In addition to basic training, we offer courses for more advanced professionals as well as courses tailored for individual organisations. The education facilities of Arrow ECS are innovative and represent the latest technology.


The management of sotware licenses has become increasingly complex. It can be difficult to keep up with the difference license types, contracts and their changes. There are a number of different license types and licensing contracts to keep up with.

With years of experience in IBM licensing, Netwell offers assistance in license management. We offer cost effective and reliable license assistance for organisations of all sizes. As a certified IBM Lotus company we resell all licenses of the IBM ICS software family.

IBM software licences

Passport Advantage is a global transaction-based license program designed for larger companies. It includes all IBM offerings: Lotus, Websphere, Tivoli, DB2 and Rational. A company receives points from every license purchase and based on the number of points the company is entitled to discounts for new licenses and license renewals. Through passport advantage, PA contract a customer receives a right to use one free installation media per every product. Medium can be ordered through IBM site.

Passport Advantage is designed for larger enterprises, while Passport Advantage Express, a transaction-based offering, is designed to meet the needs of medium-sized businesses.

Passport Advantage Express program includes competitive license pricing also for small and mediumsized companies. Express contract can be applied for organisations with less than 1000 employees.

Frequently asked questions and answers about IBM Lotus Notes/Domino -licenses

Additional software included in Lotus Notes/Domino -licenses

The definition and calculation of processor value unit (PVU) licensing

Licensing of IBM-software in virtual environments

License several products under one with the help of

IBM Software License Agreements

With 10 years of experience, we provide assistance in the management of Passport contracts, maintenance renewals and changing conditions. Instead of navigating the license jungle on your own, Turn to us!

Contact us for further info: or Tel +358 10 3472 600

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Netwell in Brief

Enthusiastic about renewing the ways of getting work done.

Contact Information

Tel: + +35810 3472 600

Netwell is a part of Protacon.